I really don't like jerks...

I think the following letter I sent to AIS just now explains all that needs to be said. "James" is probably worried to leave work tonight with fear that I'll be sitting next to his car with a rifle yelling "You want me to PAY for your mistake? NOOOOOOO!!!! You must PAY!" Maybe I should seek anger management? Hmmm... (I wasn't that bad...) ;)

A few moments ago I called in to the billing department with a question about my bill (this is what seems like the hundredth time I've had to call your company in the last few weeks) and was dealt extremely rudely with by "James" from the moment the call began. He actually felt the need to inform me that I was calling into a call center as though I was stupid. Being that my husband runs a call center of a different type, I couldn't believe that this talk and attitude would be tolerated, especially later in the call when he basically told me that nothing could be changed about the situation even though it was no fault of my own (I was told this a few weeks ago when dealing with the situation that lead to this one...) and that I had the freedom to take my policy elsewhere. I'm very thankful to the supervisor who quickly fixed things with my situation, but am very angry with the way "James" handled things. I don't spend my money with your company to be treated as though I don't matter... I'm about to purchase another vehicle in the next few days and now I'm concerned about how things will go when I need to make changes to my policy to accommodate me. Will there be more confusion and second rate service? If it weren't for the supervisor who took care of things my current policy would already be cancelled and I'd be shopping around with the competitors at this moment. I'm very disappointed and I hope this doesn't happen again. I've complained already to enough people of the problems I had before due to Western United's mix up. I'd hate to let them know that AIS has let me down also.

Thanks,
Angela Schott

Unfortunately I had to shorten it to 1000 characters due to their comment box. Oh well... here's what I condensed it to... a little less angry but it makes the point.

Today I called in to the billing dept for what seems like the 100th time I've had to call your company in the last month with a question about my bill & was dealt rudely with by James. He actually felt the need to inform me that I was calling a call center as though I was stupid. Being that my husband runs a call center, I couldn't believe that this attitude would be tolerated. Later in the call I was told that nothing could be done about the situation, though it was no fault of my own; that I had the freedom to cancel my policy. I'm thankful to the supervisor who quickly fixed the problem. But, I don't utilize your company to be treated as though I don't matter. I'm about to buy a 2nd vehicle. I'm concerned about how things will go when I need to make changes. Will there be more confusion & second-rate service? I'm shocked & I hope this won't happen again. I've told enough people of the problems I had before due to Western United's mix up. I'd hate to say that AIS has let me down also.

I still can't get over how rude he was. I'm not one to make complaints usually, but this time it felt pretty darn good! So good, I had to blog about it so my one reader would see it! (Love you Kathy!)